BS PD CEN/TS 16880 – Service excellence. Creating outstanding customer experiences through service excellence
BS PD CEN/TS 16880:2015 sets out guidance for the implementation of service excellence in order tocreate outstanding customer experiences, exceed customer expectations and achieve customer delight.It does not focus on the provision of basic customer service which organizations should already have inplace.
This document applies to all organizations delivering services, such as commercial organizations, publicservices and not-for-profit organizations.
Cross References: DIN SPEC 77224:2011 EN ISO 9001 ISO 9001 ISO 10002
All current amendments available at time of purchase are included with the purchase of this document.
Product Details
Published:
12/31/2015
ISBN(s):
9780580901508
Number of Pages:
34
File Size:
1 file , 1.6 MB
Product Code(s):
30323472, 30323472, 30323472
Note:
This product is unavailable in Ukraine, Russia, Belarus
